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Overall, would recommend
Updated May 25, 2022

Overall, would recommend

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Canto

The full company uses Canto, although it was chosen with Mar/Comms and BizDev needs in mind.
  • Best search functionality out of all other DAM systems I looked into.
  • Frequent product updates.
  • Good customer service.
  • Slow load times (especially for video).
  • Only admins ("power users") can upload assets into the main library. Canto limits the number of admin seats you can have.
  • Initial training was not very helpful.
  • Search
  • Download
  • Upload
  • Significantly decreased the amount of time we spend looking for assets.
  • Takes a dedicated admin to oversee the product.
Canto had the fastest upload times of other products I evaluated

Do you think Canto delivers good value for the price?

Not sure

Are you happy with Canto's feature set?

Yes

Did Canto live up to sales and marketing promises?

Yes

Did implementation of Canto go as expected?

Yes

Would you buy Canto again?

Yes

Canto is well suited if you need to organize images, videos, and other files across teams. It has some functionality to allow version control and editing on the platform, but I wouldn't say it's quite robust enough to replace Frame.io, Vimeo, Light Room, etc.

Using Canto

50 - Primarily BizDev and MarComms, but all disciplines can search Canto
3 - Time and paitence
  • Organizing BizDev assets
  • Organizing MarComms assets
  • Creating a platform institutional memory
  • We are better able to onboard new staff because we have an organized archive of past projects
  • Sending files to clients
Although there might be a better product out there, I think for the price. Canto is very reasonable

Evaluating Canto and Competitors

  • Price
  • Product Features
  • Product Usability
Canto had the most comprehensive search features and fastest upload times. Users also have the ability to upload metadata
I would create a desired workflow before selecting and implementing a product

Canto Implementation

Because each instance is unique, a Canto implementor can only help if you know what you want. Take the time to outline your goals before implementing the product
  • Implemented in-house
Change management was a major issue with the implementation - Buy-in needs to happen at all levels of the organization. Product training needs to happen during onboarding for new hires
  • Lack of interest from other team members
  • Junior team members tasked with selecting and implementing product
  • Lack of support from senior leadership

Canto Training

  • Online Training
My trainer was relatively junior, didn't really understand the product

Configuring Canto

I am satisfied with how configurable the product is
Determine your file structure before uploading assets
No - we have not done any customization to the interface
No - we have not done any custom code
N/a

Canto Support

I've had great support from my account manager, although the initial training wasn't very helpful.
ProsCons
Quick Resolution
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
My company did not purchase premium support. Our set up was fairly straight forward
My account manager proactively reached out to my team and I quarterly to update us on new product feeatures.

Using Canto

While Canto has some limitations, it has been helpful, and the company releases new features ~once a quarter.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Cumbersome
  • Download
  • Search
  • Upload
  • Canto has a lot of product specific lingo
Yes, but I don't use it

Canto Reliability

Canto is based on the West coast, so occasionally patches and planned outages happen during East coast working hours
Canto is usually available, though sometimes goes down for 30 min - 1 hr. Usually resolved quickly
I've satisfied with the performance

Integrating Canto

All integrations I've used are relatively easy to use
  • None
We have no integrations
  • Slack
Canto does have a slack integration
  • Single Signon
nope!
Talk to your implementor about custom integrations

Relationship with Canto

Very willing to work with us
Very easy to connect with
We were able to negotiate additional power user seats
Be clear with what you need and what your budget is

Upgrading Canto

  • We have a very simple instance, so we haven't used the upgrades
  • We have a very simple instance, so haven't used the upgrades