1. Home
  2. Digital Experience Monitoring (DEM) Tools
  3. Catchpoint Reviews
  4. User Review of Catchpoint
Dependable Performance Reports for value confirmation and troubleshooting
December 15, 2021

Dependable Performance Reports for value confirmation and troubleshooting

Akshay Ranganath | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

Catchpoint is used in our organization for 3 main reasons: Pre-Sales: To show the improvements a customer may see by using our products. On-going: To monitor ongoing performance and flag any issues. Troubleshooting: Deep dive into perf issues to troubleshoot geo-specific or customer-specific issues. Our use is primarily browser-based testing across various Catchpoint nodes. We do not use API testing and rarely use single object tests. We don't use RUM.
  • Summarizing the overall performance through high level charts like line graphs.
  • Ability to break down the report by statistical values like mean, 75th percentile, and cumulative distribution charts.
  • Ability to export the data as a summary table so that we can slice and dice if needed.
  • LCP: For a long time, the largest contentful paint metric was missing and when first implemented, it was a bit unreliable. I'd like Catchpoint to improve on these metrics.
  • Header / URL re-writing: Catchpoint's re-writing methods are a bit hard to understand. The examples are few and finding the documentation on things like regex rewrite is nearly impossible.
  • Helps in converting prospects to customers
  • Helps quantify performance issues so that [they] can be communicated with relevant teams.
I have very limited exposure to the support team. I only raised one ticket and got back a very detailed and helpful response.
Catchpoint UI is decently self-explanatory. So the learning curve for most normal use cases is a few hours to a day or two. However, for building a complex setup, it can get tough especially since finding or searching docs is a bit tough.
I am not involved in this decision-making process. However, I can say that Catchpoint is the best tool out there. It is being used even by the Content Delivery Network providers to showcase themselves ( https://www.fastly.com/blog/debunking-cloudflares-recent-performance-tests and https://blog.cloudflare.com/network-performance-update-full-stack-week/ ). If it works for them, it works for me!

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

Catchpoint is very well suited for high-level and continuous monitoring of performance. When a geographical spread is required, this is the best product to run the synthetic tests. If you need to control the device type, multiple browsers, or shape the network conditions, the free tool WebPageTest does a much better job than Catchpoint.