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Catchpoint: A Must-Use Tool for Better Product Satisfaction
January 13, 2022

Catchpoint: A Must-Use Tool for Better Product Satisfaction

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Catchpoint

The way we are using Catchpoint is [similar to] how police use CCTV's to catch the thieves/robbers. We heard about this monitoring tool a year ago and understood its functioning and immediately started adopting it. Now, we have over 100+ applications up and running with 24/7 monitoring and site reliability. This tool helps us in a unique way of catching errors in real-time.
  • Able to track the availability round the clock
  • Performance tracking
  • End-user experience monitoring
  • Measures third party issues
  • Improves digital experience
  • Support for web browser extensions
  • Could be more user-friendly
  • Scripting areas needs to be [improved]
  • Gained trust from the customers by increasing the site performance
  • Saved a lot of time by the proper maintenance
  • Decreased the bug count drastically
We have mixed opinions on the support. Initially, it was good when we got the product. But slowly, the support seems unreal and we got used to issues and now we are able to resolve the issues on our own. [In my opinion,] the support quality should be improved because the tool deserves that. Because good product and bad support should always [be] inversely proportional.
Once we got the product, we got good support from the Catchpoint team. The simple, clean interface and user-friendly features of this tool helped us to adopt this very quickly in the span of 1-2 months. The results are very effective and even business people noticed the change in the performance of the products. We had limited/no documentation available at that time but were able to pass the hurdles.

The answer is very straightforward. There are many things, like pricing, ease-of-use, features, setup, etc., [that] brought us to select Catchpoint over other competitors. The main stand-out feature is real-time monitoring with very good metrics visibility. Catchpoint may be considered weak in some areas but that doesn't [factor] much in our use case.

Do you think Catchpoint delivers good value for the price?

Yes

Are you happy with Catchpoint's feature set?

Yes

Did Catchpoint live up to sales and marketing promises?

Yes

Did implementation of Catchpoint go as expected?

Yes

Would you buy Catchpoint again?

Yes

[For example,] let's say you just developed a web application where you want to see continuous/real-time error findings: you can simply use this amazing tool to write a simple script with commands to deploy along with the application. So that for every action in your web application, Catchpoint is tied there to monitor the performance of the application.