Zero reason not to love it!
August 06, 2019
Zero reason not to love it!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
ChurnZero is being used to track our client's usage on our web tool and mobile app. The client success department uses it to track when our clients are using the software on a daily basis and what aspects they are using. It addresses the clients who begin slipping with no other indicator that they are unhappy with the service.
- Customer Service Managers who actually take the time to connect with you over email and GoToMeeting to ensure you are using the software at its best potential.
- Tracks daily usage, monthly usage, allows you to see all timelines for reports.
- Easy to follow software once the first training has occurred.
- Easy to change settings without feeling like its a 'drastic change'.
- Specific on number of active users which puts a damper on a new employee trying to learn the software.
- Many aspects to try and understand at first before knowing what you are doing.
- Better tracking and automation of client journeys.
1 to 5 people