New user seeing fast results
July 28, 2020
New user seeing fast results
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ChurnZero
We currently use ChurnZero exclusively on our Project Management team within our organization. Churnzero helps us gain insight into data from other departments as well as our own. The main business problem we are solving is to provide better decision-making capabilities to all departments using the data we are collecting and using.
- Rank customers by health.
- Forecast which clients are likely to advocate your business and those who will likely cancel services in the near future.
- Easily track customer life cycles, from onboarding, to development and training, to fully mature client-provider relationship.
- ChurnZero isn't a powerful accounting tool, so prepare the support it with Excel spreadsheet if your specific situation calls for heavy lifting math.
- ChurnZero is built to provide functionality for one customer Journey at a time, meaning the platform leans more toward a cookie-cutter design than leaning towards extremely custom.
- ChurnZero has provided the ability to segment our customer base into more intelligent subcategories that each have a unique strength or challenge, providing us with the ability to take a specific action on each customer type as needed.
- ChurnZero has helped our team focus on automation in places where we hadn't previously done so.
ChurnZero seems to be more economical for Gainsight, both in terms of MMR and in terms of set up costs. ChurnZero appears to be more cookie-cutter than Gainsight, which is a positive thing, unless your organization is extremely large and requires multiple layers of custom processes and interactions. If this is you, then maybe check out Gainsight.
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