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Top Notch Experience with ChurnZero
September 20, 2021

Top Notch Experience with ChurnZero

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

ChurnZero is being used by our customer care team, implementation team, and customer success team as a central repository to store customer information, run automated plays and track customer progress in different journeys of the customer lifecycle.
  • Customer success.
  • Customer management.
  • Organization and responsiveness.
  • Allows us to centralize all pertinent customer information across the company.
  • Immediate ROI on turning manual plays into automated plays.
ChurnZero was the most competitive product for us given the price, ease of use, and feature availability.

Do you think ChurnZero delivers good value for the price?

Yes

Are you happy with ChurnZero's feature set?

Yes

Did ChurnZero live up to sales and marketing promises?

Yes

Did implementation of ChurnZero go as expected?

Yes

Would you buy ChurnZero again?

Yes

Everything about ChurnZero is user friendly, and in the event i have questions, the support team is incredibly responsive.
Quick turnaround times and thorough responses.
ChurnZero is most likely good for small/medium size companies across all industries. The application might not be as well suited for major enterprises that require more flexibility.

ChurnZero Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
10.0
NPS surveys
10
Sponsor tracking
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Dashboards
10
10.0
Role-based user permissions
10
10.0
API
10
Integration with Salesforce.com
10