Great for segmenting
Overall Satisfaction with ChurnZero
It is being used by a few departments (sales, customer success, operations, marketing). It primarily is a way to engage with accounts and track meetings, notes, etc. We use it a lot in tandem with Salesforce. I use the segments feature the most. It is also a way for multiple users to collaborate across one account.
Pros
- Segmenting customers based on behavior.
- Syncing with Salesforce.
- Allowing multiple users to edit.
Cons
- Integration with gmail.
- Integration with Salesloft.
- Ability to track sends/opens on emails.
- Segmenting and ability to message customers by segment is huge.
- Zendesk Sell (formerly Base CRM)
I used Zendesk Sell at another organization. I didn't make the choice to use ChurnZero at my current organization, but it does feel more robust. Zendesk Sell does allow you to track opens/clicks and I wish that ChurnZero had that.
Do you think ChurnZero delivers good value for the price?
Not sure
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
No
Would you buy ChurnZero again?
Yes
Comments
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