Great for segmenting
November 16, 2021

Great for segmenting

Kara Morin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ChurnZero

It is being used by a few departments (sales, customer success, operations, marketing). It primarily is a way to engage with accounts and track meetings, notes, etc. We use it a lot in tandem with Salesforce. I use the segments feature the most. It is also a way for multiple users to collaborate across one account.
  • Segmenting customers based on behavior.
  • Syncing with Salesforce.
  • Allowing multiple users to edit.
  • Integration with gmail.
  • Integration with Salesloft.
  • Ability to track sends/opens on emails.
  • Segmenting and ability to message customers by segment is huge.
I used Zendesk Sell at another organization. I didn't make the choice to use ChurnZero at my current organization, but it does feel more robust. Zendesk Sell does allow you to track opens/clicks and I wish that ChurnZero had that.

Do you think ChurnZero delivers good value for the price?

Not sure

Are you happy with ChurnZero's feature set?


Did ChurnZero live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ChurnZero go as expected?


Would you buy ChurnZero again?


Was a little clunky to get set up at first and sometimes the API sync to SFDC is slow.
It is amazing for segmenting customers based on their behavior within our app, salesforce, our interactions with them, etc. I like the ability to send bulk messages to a subset of customers, but I hate that I cannot see sent messages in my outbox, nor can I track sends or clicks. I do not recommend it for that. It is great for Account Management/Customer Success.

ChurnZero Feature Ratings

Product usage
Help desk / support tickets
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Automated workflow
Internal collaboration
Customer health scoring
Customer segmentation
Customer health trends
Engagement analytics
Revenue forecasting
Not Rated
Not Rated
Role-based user permissions
Not Rated
Integration with