Great Product!
December 13, 2022
Great Product!
Score 9 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with ChurnZero
ChurnZero helps me keep track of current customer needs and usage of our product. I can form segments and plays based on specific use case criteria that help me reach customers and help me stay in contact with them. We especially like our customized ChurnScores. We're currently building scores to help us get better insight to each section of our product.
- Insight
- Details
- Outreach
- complexity
- training
- Increased focus on customer relations
- renewal of 96% of customers
I don't know a lot of other companies that do this sort of Churn Scoring - I'm sure they are out there. Prior to CZ we used Monday to track some metrics and usage, but Monday is much better suited to project management and not customer management (we still use Monday daily).
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
Yes
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes