CSMs love this and saves them a lot of time!
July 10, 2023
CSMs love this and saves them a lot of time!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with ChurnZero
We use it for better control of the accounts and good customer service, making this tool available to the CSM to save time and have everything more organized. It is also useful for managers to be able to review the work of our direct reports without them feeling controlled or thinking that we want to micromanage them.
- Surveys sent to clients
- Reports and data analysis
- Traking of all emails sent to that address
- Some data could be better shown visually
- Better overview of clients means better retention
- Churn score allows you to forecast possible cancellations
Do you think ChurnZero delivers good value for the price?
Yes
Are you happy with ChurnZero's feature set?
Yes
Did ChurnZero live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ChurnZero go as expected?
I wasn't involved with the implementation phase
Would you buy ChurnZero again?
Yes