Not For Small MSP
October 06, 2022
Not For Small MSP
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Automate
We use ConnectWise Automate for both Microsoft and 3rd party software patching management for our customers. We also utilize its monitoring capabilities in addition to integrated Auvik. Its remote management (Control) is much better than previous RMM we used in the past.
- Remote Control Support (Connectwise Control)
- Customize Report
- Vendors integration
- Dashboard
- Technical support
- Patching is hit and missed
- Remote support management
- Reporting
- Patching
- Monitoring
- Comparing to other RMM products that we used in the past, Automate is slightly a better product.
- Managing the functionalities take a lot of effort
If we have to do it again, we would not choose to Automate due to the number of efforts and monetary investment (3rd party consultants) to implement it as well on going managing it. But, in comparison to the other RMM products we used in the past, Automate offers more flexibility with custom configurations. If you are willing to go down the rabbit hole with Automate, do not sign up directly with Connectwise, instead use 3rd party vendors like TDSynnex or IngramMicro to negotiate your contract and pricing.
Do you think ConnectWise Automate delivers good value for the price?
Yes
Are you happy with ConnectWise Automate's feature set?
Yes
Did ConnectWise Automate live up to sales and marketing promises?
Yes
Did implementation of ConnectWise Automate go as expected?
No
Would you buy ConnectWise Automate again?
No