Sweet piece of software
June 09, 2017
Sweet piece of software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control
We needed a lightweight remote control software to provide access across a mixed estate of cloud and physical servers across multiple departments; it needed granular access controls and flexibility around license numbers as well as being reliable. We had previously used another product, but its licensing costs continued to increase year-on-year.
- Robust - the service is available
- Configurable - for a technical department, most of the required options are configurable in great detail
- Lightweight - there is no extra cruft installed with the client
- Documentation is sparse, but support is knowledgeable when contacted
- User interface is not very slick
- Onboarding route for non-expert users could do with some guides
- We spend significantly less time logging into servers than we used to as the service is pretty frictionless
- Mobile access is helpful and gets us away from our desk
- The product is competitively priced compared to alternatives
ConnectWise allows for more manageability of remote access than some of the products listed - which is vital for larger fleets - but without some of the complexity/dependencies of others. Pricewise it is particularly reasonable, and so it was easy to justify reclaiming the budget without losing any vital features. It's worth noting that since we adopted it, additional features have been added, so the feature differences now between products are minimal in our use case.