ConnectWise is a wise choice
February 20, 2018

ConnectWise is a wise choice

Jonathan Elkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We provide desktop technical support to offices across western Canada.
  • Control remote desktop is very faithful to local Windows experience
  • Information on remote system is very helpful
  • Managing user access is intuitive
  • I'd like to be able to track additional information about a remote workstation. But besides that do not change anything. Don't do it.
  • Centralized user support
  • Helps document inventory
  • Helps manage inventory
Faster that RDP, more comprehensive than VNC. TeamViewer might be as good. Like the pricing model better than LogMeIn.
[ConnectWise Control is well suited for] Managing from 1 to 1000 remote computers.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated