Powerful versital software
December 05, 2018
Powerful versital software
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I use ConnectWise Control for client support and group meetings.
- Fast connectivity to clients.
- Nice set of tools with remote printing and drag and drop file transfer.
- Broad support for multi-platform, Windows, Android, Mac.
- Powerful and highly customizable and configurable.
- Decent tech support usually available.
- Screen resolution could be better at times.
- No group meeting phone number available which requires use of 3rd party system.
- There is no dashboard showing screen activity on active connections.
- There is no console that is not browser based.
- There is a high learning curve to setup, maintenance and upgrading. Although it is a robust product.
- Remote logins are too many steps.
- Multi-monitor support could be improved.
- Tighter integration / search capabilities with Outlook Addressbooks when generating emails.
- One set of tools for remote control, meetings and pc management. This avoids two programs. Although a separate phone conference call provider is still required unfortunately.
- Remote printing and file transfer are nice features allowing for end-users to use as an alternative to RDP. We are moving away from terminal services.
- Ease of license management is nice.
It had the best balance of features, ease of use and price.