DameWare works for SMBs! | TrustRadius

Use Cases and Deployment Scope

We use DameWare Remote Support to support end-users at our college for staff, faculty, and students in both the administrative and classroom labs. The IT department is the primary user and we use it to remote into computers and systems to provide end-user troubleshooting or support.

Pros and Cons

Easy to launch the application and manage
Can integrate with WebHelpDesk DT
Able to download patches, software installs, and navigate relatively easy

Clientless app/prefer a web-based tool
Tracking in help desk tool (WebHelpDesk)
Use on mobile devices

Return on Investment

Reduced headcount needed for on-premise support
Reduced downtime for end-users
Improved MTTR

Alternatives Considered

BMC,Remedy,CA Service Desk

Cost and SMB were the main factors (fit).

Likelihood to Recommend

Will this access any device?

Implementation Details / Implementation Partner

Implemented in-house