Great Product...Getting *more* Expensive
August 10, 2018
Great Product...Getting *more* Expensive
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- MassEffect
- MassImpact
- ReassignOwnership
- Single Table Deduplicator
- Find / Report ID's
Overall Satisfaction with DemandTools
We have a managed package with a lot of custom objects, in addition to a lot of internal business rules. DemandTools allows us to save scenarios to be run whenever we need to manipulate large amounts data for different departments and teams quickly and easily.
Pros
- Mass-update large amounts of data without needing excel.
- Save mapping scenarios, including adding constants for regular mass-imports
- Easily identify and correct data exceptions with saved scenarios
- Minimize human error with updating to exact values in Salesforce - eliminates the need to type data into Excel
- Regular live webinars and training is easy to access and provided frequently for "refreshers" on how each module functions
Cons
- User Interface is a bit outdated
- Operators for relative date values do not line up with Salesforce 100% of the time
- DemandTools has been a life-saver for our support team. We can easily manipulate records quickly without needing to reach out to developers or other support staff.
- Since the buyout with Validity, they've DRASTICALLY changed their pricing. We're now force to pay for several products we'll never be able to use, and the pricing for our org is almost twice what we'd expected. Unfortunately, we're going to have to look elsewhere soon for a similar product. We simply cannot budget for this with their new pricing, and being forced to own a suite of products we don't need is not a great customer experience on our end!
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