TrustRadius
Fuze review
https://www.trustradius.com/voipFuzeUnspecified7.7117101
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Updated May 14, 2019

Fuze review

Score 9 out of 101
Vetted Review
Verified User
Review Source

Modules Used
Voice, Video, Messaging, Collaboration

Overall Satisfaction with Fuze

Helpful with answering questions and making changes to the account.
Satisfied with the service and ease of use.
Fuze is used across our whole organization for users to make calls and chat through the application. Some users also have the ability for web conferences.
  • Nice user interface
  • The chat feature is useful.
  • The app is helpful to take calls when you're away from the office.
  • Rings on multiple devices
  • Some changes have to be made by Fuze and not the admin console in the hub
It's helpful that all users are on the same platform and Fuze has become a standardization of our organization for communication.
Have not tried or used others.
Fuze helps our company communicate as a whole and provides an address book for all users.

Fuze Feature Ratings

Directory of employee names
10
Answering rules
9
Call recording
9
Message alerts
10
Mobile app for iOS
9
Mobile app for Android
9

Using Fuze

Users and Roles

90 - The business functions that use Fuze include finance, accounting, human resources, and information technology.

Support Headcount Required

3 - The skills required to support Fuze include a technical background with troubleshooting skills.

Business Processes Supported

  • Ability to communicate to other employees.
  • View a full contact directory.
  • Ability to communicate from a mobile phone using the office number that's assigned.

Innovative Uses

  • Fuze mobile is a great feature.
  • We can view where each of the phones are located.
  • Restart phones remotely as long as they are connected to the network.

Future Planned Uses

  • Adding outside users as contacts.

Likelihood to Renew

9
Overall we are happy with the service that Fuze offers. Minor upgrades and improvements come along the way to support our satisfaction.

Evaluating Fuze and Competitors

Products Replaced

Not Sure - I am not sure of the previous telecommunication service.

Key Differentiators

  • Product Features
  • Product Usability
The ability to add devices and lines from an easy to use interface was the most important factor for maintenance purposes.

Evaluation Lessons Learned

Have a test phone or demo that is detailed enough to go through the main features and capabilities.

Return on Investment

  • Convenience
  • Usability
  • Conference call capabilities

Fuze Support

Fuze Customer Support Pros and Cons

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Quick Initial Response
None

Premium Support

Not Sure - I am not sure if premium support is available.