Fuze review
Updated May 14, 2019
Fuze review
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
Overall Satisfaction with Fuze
Fuze is used across our whole organization for users to make calls and chat through the application. Some users also have the ability for web conferences.
- Nice user interface
- The chat feature is useful.
- The app is helpful to take calls when you're away from the office.
- Rings on multiple devices
- Some changes have to be made by Fuze and not the admin console in the hub
Have not tried or used others.
Fuze Feature Ratings
Using Fuze
90 - The business functions that use Fuze include finance, accounting, human resources, and information technology.
3 - The skills required to support Fuze include a technical background with troubleshooting skills.
- Ability to communicate to other employees.
- View a full contact directory.
- Ability to communicate from a mobile phone using the office number that's assigned.
- Fuze mobile is a great feature.
- We can view where each of the phones are located.
- Restart phones remotely as long as they are connected to the network.
- Adding outside users as contacts.
Evaluating Fuze and Competitors
Not Sure - I am not sure of the previous telecommunication service.
- Product Features
- Product Usability
The ability to add devices and lines from an easy to use interface was the most important factor for maintenance purposes.
Have a test phone or demo that is detailed enough to go through the main features and capabilities.
- Convenience
- Usability
- Conference call capabilities
Fuze Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed Quick Initial Response | None |
Not Sure - I am not sure if premium support is available.