Overall Satisfaction with Genesys Cloud CX (formerly Genesys Cloud)
Genesys Cloud [(formerly PureCloud)] is used [by] my organization for rapid development and implementation of Business Requests with ease and hassle free maintenance of in-house infrastructure. Currently some of the new line of businesses are serviced on Genesys Cloud and the plan is to gradually migrate remaining departments to Genesys Cloud for better customer experience.
- Call flow designing is made simple via Architecture.
- Routing is simplified to best make use of omnichannel experience
- Reporting at its best with granular level details
- Can't say anything at this moment.
- Best Customer Satisfaction.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes
Genesys Cloud CX Feature Ratings
Using Genesys Cloud CX (formerly Genesys Cloud)
So far best experience with Genesys Cloud.
- SLA Routing
- Detailed Reporting
- Callbacks
- Easy Deployment
- Robust Configuration
- Usability
- Usability
- Efficiency
- Rapidness
Evaluating Genesys Cloud CX (formerly Genesys Cloud) and Competitors
Since i am well versed with Genesys and have more experience than any other Contact Center Products.