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Gong is great!
Updated June 30, 2022

Gong is great!

Warren Hou | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is a tool that my organization uses to review calls with any clients or training and for employees to refer back to the call to specifically take notes or go through what could have made the call better. It's a great tool that helps to assist in note-taking as during calls, almost 99% of the time, there will be some important notes that we may have missed out. My organization has a monthly review on calls of a specific individual with the team to share the good points and areas that could be improved during a sales call.
  • Transcribing the call into words
  • Automatic upload
  • Ease of reviewing
  • Ease of sharing internally or externally
  • Transcribing as sometimes Gong was not accurate in what was the actual words mentioned
  • A pin video option for the whole organization to see (EG. Best sales calls) so that people can easily refer back to it.
  • Time saving
  • Productivity & Efficiency
  • Accuracy in note taking
  • Training & development
Overall, the user interface is really simple and easy to navigate around. I have no complaints about how it's a no-brainer to get around with Gong, search for other calls from your colleagues, provide feedback and even share internally. Everything is straightforward, and clear cut and there's no way you could get confused using Gong.
Gong did provide actionable insights which help with our general thought process on whether the deal has potential or not. However, this function has not been relatively useful to a certain extent as depending on how the call goes, we are able to tell where it would go from our conversation with the client, therefore this function hasn't been fully utilized.
  • Zoom
Gong is ultimately superior with its product offerings and the service that it can provide to the team. Its functionality, ease of use, simple user interface, and accessibility has been proven superior over the other products. My organization has been using Gong since the start and from there, there's an understanding why because Gong is the best product to use.

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

I would recommend it to a colleague because it really helps in our day to day responsibilities, especially if we have to speak to multiple clients in a day, it helps to refer back to it to check if we have missed out any important notes mentioned by the client and even share it with the team to get their thoughts on how the call went.