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One of my favorite tools
Updated June 30, 2023

One of my favorite tools

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

It records all video conversations. It helps me remember what happened and identify key happenings- words said/questions asked (both by myself and the other participants), etc.
  • records video meetings
  • transcribes video meetings
  • analyzes video meetings
  • some lag time
  • some weirdness logging in
  • visibility of customer service
  • getting coaching/feedbacking
  • remembering what clients said to personalize demos and later conversations
  • create recordings of how to use our product, etc.
I'd love to get trained on reports/insights as an AE. I'm not sure if my management got it or not, but I would benefit from knowing how to use it and it's not the most intuitive, requires permissions, etc.
yes very much so as previously noted
very much so- identifying when customers or prospects are asking for certain functionality to share with product team

Do you think Gong delivers good value for the price?

Not sure

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

It has helped so much with everything about my job : ) So amazing to go back and reference calls or be told where to go back and look. Fair to say there are lots of bells and whistles we're not using that are included- for better or worse, I don't know.