Save time and brain power with Gong!

We use Gong to record our calls, both internal and external. For internal calls, we will record important meetings that not everyone can attend, so that they can go back and listen to it later. This allows us to have time-sensitive meetings even when someone is out. For external calls, we record everything (with permission). This helps out tremendously with training as there is a library of calls to go through with examples of almost every outcome possible. New hires will be able to hear how pitch calls go and how to handle certain issues that may come up. It also allows us to not be caught up with taking notes on the calls and be present, since you can just look up important details and topics mentioned after the call.

The Gong insights are interesting and provide a good look at how calls are going. They have your stats compared to best practice stats to which allows you to improve your calls and response time. I have not looked too much into how they benefit business as I need to change some practices and compare to see if business/customer satisfaction increases.

It allows you to see where certain conversation topics appear in calls (whether good or bad) - you can then see how the deal went from there and if there is a correlation with these topics. You can also see what customers are speaking about on their calls and if they are all going through the same sorts of things.