1. Home
  2. Conversation Intelligence Software
  3. Gong Reviews
  4. User Review of Gong
Gong is Great!
April 25, 2023

Gong is Great!

Daniel Barta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

We used Gong for sales call data. Allowing us to understand in-depth metrics of each call, as well as using the tool for training purposes for new hires. It also allowed us to compile a list of calls we found to be useful to sure with those who were unable to attend, wether that be internal or external.
  • Insight into Call metrics like talk time for each attendee
  • Deal insights
  • Ability to easily share the call recording internally and with individuals outside the organization
  • Video analyzation sometimes takes a little long
  • Ease of use in sharing content
  • Insights into what is working on calls
Gong is really easy to use. I never had any problems with it recording or having to mess around with any settings. The user experience made sense and was still able to give deep insights without having to go through complicated steps. They also had a great training video section and support if any questions did come up.
Gong gave great insights, particularly around talk times in calls. It also helped us dive deeper into understanding what phrases saw the most success, and gave thoughts on ways to improve when looking to a specific call. The overall data they presented was incredibly helpful in fine-tuning demos and calls.
It helped us get a hold of what key phrases worked, or were more common in won-deals.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Gong is great for Sales teams, especially remote teams. It allows for your team to easily view calls from colleagues that help in both training and overall understanding. I personally found it most useful as I joined the team, as it let me listen in on a wide-variety of calls.