Best product for sales
May 26, 2024

Best product for sales

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gong

Gong is used not only to re-listen and record calls, but to analyze how we are portraying our product and verbally communicated sales messaging correctly. Furthermore, we use the speech analyzation to see where we can improve in conveying our messaging or even see what we can cut out. We found we used a lot of filler words and found ways to move that out of our messaging on demos.
  • Speech analyzation
  • Call recordings
  • Snippets
  • More training videos
  • suggestions on how people use it for success
  • Streamlining onboarding
  • Training on new products
  • improving alignment from product to sales
Super simple to use, especially if you have a basic understanding of software Gong is easy to pick up and figure out how to use.
Gong has definitely provided many valuable insights to what 'works' in our customer conversations and what doesnt. It has been tremendously useful in helping our teams identify what to say and when and what lands with customers in a positive sense. I would recommend this product to any sales team looking to become the best they can.
It has helped us keep track of what is most commonly coming up in customer conversations and understand new technologies and practices that are relevant to our business field, but most importantly identifying what customers are asking for.
we just like the best product in any market with the richest history of successful use.

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

Yes

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Phenomenal product, would recommend it to anyone. Its been especially helpful in training new reps or training reps on how to present a new feature or new product. We've really been able to utilize it to show how to sell to differing titles in a business as our messaging differs from selling to engineering/sales/product/cio/etcs.

Gong Feature Ratings

Speech-to-Text Transcription
8
Keyword Detection
10
Sentiment Analysis
8
Speaker Diarization
10
Call Recording Playback
10
Call Summarization
9
Conversion Metrics
9
Keyword Search & Retrieval
10
Call Tagging
10
Integration with CRM Systems
8