Item: Gong
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We used Gong not only as a call recording software, but also for call sharing, coaching, transcripts, enablement, and resource library. We used it only in the sales department and used it as a replacement for a similar product with less functionality. The feedback functionality was the best feature of the product.

Pros and Cons

Feedback with analytics and team comparisons.
Accuracy of transcripts
Ease of sharing functionality

I didn’t care for how Gong was displayed as a participant in each call.

Return on Investment

Coaching
Metrics

Alternatives Considered

Gong is a much superior product in terms of analytics and functionality.

Reports Used with Gong

Call reports and transcripts.

Likelihood to Recommend

This is a dream feedback platform for managers and sales teams alike! Businesses where demos and high call volumes from their reps would benefit the most from this platform. Of course, analytics are only as good as you use them, so it’s important to review them regularly to maximize the benefit of this product.

Ring the Gong! I’m a fan!

Overall Satisfaction with Gong.io