Great Cloud-Based Phone Solution
May 03, 2023

Great Cloud-Based Phone Solution

Doug Marchand | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Connect

Previously, I had an aging Cisco SIP solution. There were times when I had hardware failures. My users were without service until the repair part(s) arrived the next day. With GoTo Connect, I have zero issues with hardware. The GoTo Connect team takes care of hard repairs and upgrades and I enjoy a solid cloud-based phone system. When I have users traveling, the mobile app allows the remote users to make and receive calls just like they were in the office. Meetings are a breeze as well. I have dedicated numbers for conference calling.

Pros

  • Up time
  • Feature rich like my old phone system
  • Highly portable for on the go users
  • Responsive customer service to help with any issues

Cons

  • I am not as impressed with Dial Plan GUI
  • Accounting has to wait a few days for the billing PDF to be ready
  • Moves-Adds-Changes could be more intuitive
  • Fast setup, avoiding lengthy downtime when previous system failed
  • Features were similar to previous system so training was minimal
  • Blocking of outgoing toll numbers was a bonus
Once my account was setup, I was able to send a list of current users. The GoTo Connect team entered that information and assigned the telephone set per user. On my end, I only needed to plug the user's phone in and the unit provisioned itself. This made the project super fast. My only other step was to create a Dial Plan.
My administrative experience has been extremely positive. I am able to add custom music-on-hold, set business hours, and enter organizational holidays. The cloud based phone system does the rest. Even when a natural disaster knocked out power for several days, my users were able to function with their mobile phone apps.
Cisco has long been a leader in most aspects of networking. IP based phones are no exception. With many Cisco products, there is a higher level of training needed. In addition to the training, there is normally an enterprise price tag associated with Cisco's robust product lines. In my case, my small organization did not have the budget for their solution.

Do you think GoTo Connect delivers good value for the price?

Yes

Are you happy with GoTo Connect's feature set?

Yes

Did GoTo Connect live up to sales and marketing promises?

Yes

Did implementation of GoTo Connect go as expected?

Yes

Would you buy GoTo Connect again?

Yes

Any organization that has multiple users could benefit from GoTo Connect. Subscription pricing is straight forward and budget friendly. Small organization that normally rely on mobile phones probably would be better off avoiding GoTo Connect. Organizations with large numbers of employees might find a solution that is more budget friendly.

GoTo Connect Feature Ratings

9.4
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
9
Directory of employee names
10
9.4
Answering rules
10
Call recording
9
Call park
9
Call screening
9
Message alerts
10
9.0
Video conferencing
8
Audio conferencing
10
Video screen sharing
10
Instant messaging
8
9.0
Mobile app for iOS
9
Mobile app for Android
9

Comments

More Reviews of GoTo Connect

  1. Home
  2. VoIP Providers
  3. GoTo Connect Reviews
  4. User Review of GoTo Connect