Item: Groove, a Clari company
Rating: 8
Author: Sohil Dadwani, MBA, B.E.

Overall Satisfaction with Groove

Use Cases and Deployment Scope

Our sales team is using Groove for email integration and flows. With Groove it is very intuitive to plan the email communication side of things and it also help stay organized. Activity tracking has also improved since we started using it. We are looking at rolling out Groove for our customer success team as well.

Pros and Cons

Pros

Flows.
Simple UI.
Email syncing with Salesforce.

Cons

Analytics.

Return on Investment

Groove has helped us getting us more traction in our sales pursuits and thus impacting our conversions and win rates.

Alternatives Considered

Outreach

Groove is inexpensive and is a greater fit for early-stage startups. Outreach is a more sophisticated tool and a better fit for mid-large size firms. Groove is a perfect fit for our business and our pockets as well.

Support Rating

Customer Success Rep from Groove side has been proactive in following up for any training or features-related requirements. Also, Groove has done pretty good documentation for different features and functionalities.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Yes

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

Yes

Did implementation of Groove, a Clari company go as expected?

Yes

Would you buy Groove, a Clari company again?

Yes

Other Software Used

Autopilot, Talkdesk, Calendly

Likelihood to Recommend

Groove is perfect if you use email for your sales pursuits heavily and want to automate the messaging. It also helps with email sync with Salesforce and that enables tracking. Groove also has dialer functionality built in which provides a unified communication experience.

Comments

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Best value for money product which provides a unified communication experience