My path as an inexperienced user to a medium-advanced user
May 17, 2021

My path as an inexperienced user to a medium-advanced user

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

In our department, we use Groove to communicate to our clients any product or platform news through flows. We also use templates to organize the different types of communications throughout the different stages of each project. We also share our calendar so that clients can set aside the space they need in our agenda.
  • We can do different types of mailings
  • Can tell if a template has had a good response
  • Tasks and events can be organized from Google and synchronized with SF
  • Cannot sync Google calendar tasks with Groove
  • Some contacts cannot be included in the Flows because they are restricted from receiving communications with these tools.
  • I can't think of anything else
  • Flows
  • Calendar
  • Templates
  • metrics
  • Increased productivity
  • Reduces management time
  • It gives you visualization on the affectivity of your work.
At the beginning, it is a bit complicated to use. But with the tutorials and exploring the tool you learn how to use it.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

I can communicate something massively to different customers. I can follow up on the answers given by some customers. I can measure the effectiveness of my communications