Overall Satisfaction with Groove
Groove is being used by our entire sales organization: Account Executives, Sales Managers, and Sales Leadership.
Groove addresses several business problems: organization and efficiency within call management/client outreach, sync with our CRM and analytics capture, pipeline coaching, and giving reps structure while allowing for creativity.
Groove addresses several business problems: organization and efficiency within call management/client outreach, sync with our CRM and analytics capture, pipeline coaching, and giving reps structure while allowing for creativity.
- Offers exceptional value for the cost. Groove has built their platform with the customer in mind and they do not create features to drive up the cost as many of their competitors do in this space.
- Aligns with your Salesforce investment, syncing seamlessly with CRM and encouraging adoption in both platforms.
- Customer Service and Support. The Groove team is always on top of our requests and is an extension of our internal support team. They helped us navigate implementation and training and continue to be strategic partners for our organization.
- Engagement statistics (opens, clicks, replies) are not perfect. I don't think any platforms are, more of the nature of the beast with changing client-side security
- Would like to see Outlook functionality continue to catch up with Gmail functionality. Seems to be on the right track.
- Ability to filter analytics by accounts and target groups - right now Analytics is a bit more generic (across the reps full body of work). We like to filter and drill in.
- Omnibar/Sidebar that follows you to Outlook, Salesforce, or in the Groove App.
- Ease of use and creative range using Grooves cadences (called "Flows").
- Template creation, sharing, and metric tracking.
- Analytics: calls, emails, template, cadence performance to measure the effectiveness of the outreach.
- Still early in our adoption so don't have as many hard metrics here, but adoption is very high with all levels of sellers. 75% of our tasks are being logged through Groove vs. 50% in our previous tool.
- Reps are saving hours per week in using templates, Flows, and Salesforce logging shortcuts.
- We had one of our highest growth quarters upon rolling out Groove. Many factors at play but Groove was certainly an accelerant.
We evaluated SalesLoft, Outreach, High-Velocity Sales (Salesforce), Engage (ZoomInfo's product), and Salesvue. Groove came out on top for the value we feel we received for the price, having all the features we needed without paying for extras we did not, and the ease of use which made us confident this was a product we could roll out and see high adoption with users.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
Yes
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes