Increase productivity while saving value selling/servicing time!
Updated January 10, 2023
Increase productivity while saving value selling/servicing time!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Excellent for reaching out to many clients at once. Also for prospecting to offer ancillary services. And, the scheduler tool is so convenient to use for clients!
- Templates - very easy to use
- Scheduler tool - convenient and integration with Zoom/Teams is awesome
- Activity performance is great to monitor daily & weekly
- Providing open ratios is great too!
- Salesforce integration to move to Groove settings without having to go through activity performance first (unless it's a user error)
- Scheduler tool
- Templates & flows
- Activity performance
- Sending emails via Groove
- Increased productivity - ability to send out emails in batches
- Increase "stickiness" with customer by using scheduler tool, less back & forth with availability
- Great customer satisfaction using templates to increase client awareness of ancillary products and services
Our sales enablement team decided on Groove. But it's definitely better than "manual" templates.
Do you think Groove, a Clari company delivers good value for the price?
Yes
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
Yes
Would you buy Groove, a Clari company again?
Yes
Using Groove
100 - Business Development, Customer Success, Sales Development, Client Services, Customer Operations.
10 - Sales Enablement and IT
- Client communication monitoring & engagement
- Unifying the external message
- Streamlining external communications
- Templates
- Flows
- Scheduler Tool
- Creating Reports to repurpose on flows
- Less time consuming for adding people to flows
Evaluating Groove and Competitors
- Product Features
- Product Usability
- Product Reputation
Not quite sure, since I was not involved in the initial selection process; however, I've been a participant in the conversations as to why we purchased Groove.
Groove Implementation
- Implemented in-house
Yes - Two Phases
Change management was a small part of the implementation and was well-handled
- Only learning curves - to be expected with some people
Groove Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Not involved with the procurement process.
When the Groove link wasn't working with my emails. And, it was easy for our "in house" (Gioia) to fix it in one zoom call.
Using Groove
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Inserting Templates
- Inserting Schedulers
- Sending emails via Groove
- Adding people to a flow - it's very time consuming since you have to add contacts at a company each time instead of selecting a report to use for the Flow.