Groove: Huge time saver!
August 11, 2022

Groove: Huge time saver!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to prospect in my territory, which is three states. I have a lot of territory to cover and by doing Flows, I am able to spread the word about our services more efficiently. I use Groove to connect with current customers and also prospective students. I use Groove to log my calls in Salesforce and this is a huge time saver.

Pros

  • Saves time.
  • Tracks prospecting.
  • Logs calls.
  • Logs activity in Salesforce.

Cons

  • Email contacts that are NOT in Salesforce.
  • Organize dashboard to be a little more user friendly.
  • The ability to edit templates that are not yet copied.
  • Logging calls/emails.
  • Prospecting.
  • Being able to touch multiple contacts at one time.
  • Huge time saver.
  • Automated actions pinpoint hot leads.
  • The set ahead feature makes planning your week easy.
  • Using Groove to send weekly newsletters to current customer flows is also great for retention.
I learned Groove fairly fast, but I also spend a lot of time teaching others how to use Groove. I think automated actions are confusing to new people. I also think importing contacts into Groove can get tricky because the contact has to be in SF. Overall the logging calls and emails, I would give that a 10 for usability.
Grooves interface with SF is far superior to other products I have used in the past.

Do you think Groove by Clari delivers good value for the price?

Not sure

Are you happy with Groove by Clari's feature set?

Yes

Did Groove by Clari live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove by Clari go as expected?

I wasn't involved with the implementation phase

Would you buy Groove by Clari again?

Yes

Groove is well suited to be used for sales territories that have a lot of white space. By using Groove, you are able to strategically prospect accounts and see who is engaging with the information you are sending them. It turns a cold call into a warm call or a hot lead. I use Groove for both current, new, and prospective contacts.

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