Groove: Huge time saver!
August 11, 2022

Groove: Huge time saver!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

I use Groove to prospect in my territory, which is three states. I have a lot of territory to cover and by doing Flows, I am able to spread the word about our services more efficiently. I use Groove to connect with current customers and also prospective students. I use Groove to log my calls in Salesforce and this is a huge time saver.

Pros

  • Saves time.
  • Tracks prospecting.
  • Logs calls.
  • Logs activity in Salesforce.

Cons

  • Email contacts that are NOT in Salesforce.
  • Organize dashboard to be a little more user friendly.
  • The ability to edit templates that are not yet copied.
  • Logging calls/emails.
  • Prospecting.
  • Being able to touch multiple contacts at one time.
  • Huge time saver.
  • Automated actions pinpoint hot leads.
  • The set ahead feature makes planning your week easy.
  • Using Groove to send weekly newsletters to current customer flows is also great for retention.
I learned Groove fairly fast, but I also spend a lot of time teaching others how to use Groove. I think automated actions are confusing to new people. I also think importing contacts into Groove can get tricky because the contact has to be in SF. Overall the logging calls and emails, I would give that a 10 for usability.
Grooves interface with SF is far superior to other products I have used in the past.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Groove is well suited to be used for sales territories that have a lot of white space. By using Groove, you are able to strategically prospect accounts and see who is engaging with the information you are sending them. It turns a cold call into a warm call or a hot lead. I use Groove for both current, new, and prospective contacts.

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