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Accessible tool for everyone in your company, regardless of their role
September 28, 2023

Accessible tool for everyone in your company, regardless of their role

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as an internal tool for knowledge sharing and to save workflow processes. We rely on it to share internal company information and organize workflows for each team. We have several categories depending on the department and each department creates their own articles (which we call Guru cards) to share information. You can see the last person who edited the card and can ask others to verify your card if you need someone more senior or knowledgeable to verify the information on it.
  • Cards/articles creation is easy and intuitive
  • Responsive and fast
  • Ability for everyone to create and edit existing cards
  • The search function is not very accurate
  • The card boards seem disorganized, though this could be due to the way our company uses Guru
  • Ability to classify knowledge in different categories
  • Allowing everyone to share knowledge
  • Searchable library, even though the search functionality could use some accuracy improvements
  • It has significantly reduced the need to reach out to colleagues to answer questions, improving company efficiency
  • It has provided our company with a single source of truth regarding internal processes and workflows
Guru is friendlier to use. It has a cleaner and nicer layout that's more accessible to even the least technical people in the company. Everyone can write and amend cards in Guru so that the information is always up-to-date. Confluence, by comparison, is much more cluttered-looking and the search functionality is even more complex. Confluence is probably best left for more technical teams; Guru is more company-wide

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

It's very useful for sharing internal company information. We upload workflows with images and slides that are accessible to all members of our company. This way, we avoid having to rely on our colleagues to answer all our questions, making the flow of information much easier to access and providing us with a single source of truth.

Guru is not the ideal tool to make company-wide announcements; it's more of a sort of static source of information you have to go look out for yourself based on what you need at the moment.