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Guru delivers Knowledge well.
Updated September 29, 2023

Guru delivers Knowledge well.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

As a company that deals with Compliance in over 150 countries, Guru is our main source of truth for managing knowledge. Without Guru, it will be very difficult for us to capture knowledge as it is created and ensure that it remains verifiable and available for all users.
  • Knowledge search.
  • Knowledge distribution.
  • Knowledge Creation.
  • Ensuring verifiers validate the knowledge.
  • Finding a sync between other knowledge management tools and Guru.
  • Knowledge analytics that is becoming more complex and difficult to use.
  • Distributed form of knowledge gathering.
  • User friendly way of searching for knowledge.
  • Easy creation of knowledge cards.
  • Knowledge is power and Guru provides knowledge at fingertips.
  • Using analytics helps keep tabs on what is being used and what isn't.
  • Frequent verification exercises keep us updated.
  • Shelf
Guru suits our needs better.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

Guru works amazingly well where you can have a number of knowledge creators and users who may be the same or different people. It helps keep knowledge up to date and has a fine search process. Where Guru requires attention and work is in building training needs based on Knowledge usage or a process by which people who use it more frequently can be rewarded with certain badges or any other ways of recognition.

Using Guru

200 - Operations and Sales.
2 - Highly qualified, seasoned, and experienced individuals who understand the need for keeping knowledge reconciled through the ecosystem.
  • A new knowledge update.
  • An answer to a client question.
  • A change in business scope.
  • A Guru challenge to get the users accustomed to writing cards.
  • Innovative Trainings to familiarise users with the system.
  • Discussions with Team Leads to emphasize the importance of documentation.
  • Building upon existing layers of knowledge.
  • Sharing answers with Clients.
  • Syncing helpcenter with the internal knowledge base.
It suits our requirements.

Evaluating Guru and Competitors

  • Integration with Other Systems
  • Ease of Use
We need several users to document knowledge during their busy work timings. We needed an intuitive, easy to use system.
I would keep it the same.

Guru Implementation

The initial enthusiasm is necessary to fuel all organizational members to use the system.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled - We set up a Guru challenge to encourage people to create cards.
  • Initial hesitancy to create cards

Guru Support

Guru support takes a little time (a day or 2) due to the time difference but it is always effective.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support understands my problem
Support cares about my success
Difficult to get immediate help
Slow Initial Response
No, we are able to use their helpcenter and community for most of our queries.
No.

Using Guru

Its fairly easy to use and set up.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating cards
  • Setting up verification
  • Checking knowledge base
  • Analytics takes time