Guru

Well, when my agents are taking calls is really easy for them to look for all the Guru cards related to the reason for the call since they have already saved all their most used cards under the favorites tab. I have taught them what to do and they are always satisfied with how useful that option is. they say they only have to worry about using their customer service skills with the clients since they are not worried about the response.

Is very easy to use. My favorite features are the recently viewed, favorite tabs and it also allows you to see updates in regards to the product itself.

the display of the app is user-friendly and makes it easy to understand. It shows the last time the article was updated, which is a plus when working in customer services to determine when it became effective.

- Organization ( every article is very organized and makes sense thought the reading process) -If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles. -It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective. -It has asked Guru, which works really well when you remember the name of the article. -the display of the app is user-friendly and makes it easy to understand. -You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates. - you can share the Guru link easily

It's user-friendly and easy to understand. you don't have to be worries about doing something wrong as there is not space for it but to learn and have easy access. I love how it makes my job easy when looking for a solution to complicated topics

We can attach documents that pertain to that specific document easily. Tables are easily visible.

Everything came up quickly, and they can add to or correct easily

We are still exploring the configurability.

It can be hard to narrow down a searchh

It is pretty user friendly

All of our departments can have access to any information

It syncs up to my email making it easy

I wish not everything pops up so much.

Still working on getting different things integrated

I heard it was easy

We were able to get up and running quickly

Guru works amazingly well where you can have a number of knowledge creators and users who may be the same or different people. It helps keep knowledge up to date and has a fine search process. Where Guru requires attention and work is in building training needs based on Knowledge usage or a process by which people who use it more frequently can be rewarded with certain badges or any other ways of recognition.

It suits our requirements.

The initial enthusiasm is necessary to fuel all organizational members to use the system.

Guru support takes a little time (a day or 2) due to the time difference but it is always effective.

Its fairly easy to use and set up.

It seems a good fit with hat we do. Setup and maintenance are intuitive, template for new cards is useful, notification to regular verification works well.

It works for us.

In depth demo to users

It was done promptly with right depth of training.

support knows their stuff

It's quite intuitive to use.

Right now, only customer support using Guru

No downtime so far. Keep it up!

No integration. Integration with Jira would e very helpful.

I was easy. Promptly, w/o pressure.

So far all interactions were good.