Guru delivers Knowledge well.
Updated September 29, 2023
Guru delivers Knowledge well.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
As a company that deals with Compliance in over 150 countries, Guru is our main source of truth for managing knowledge. Without Guru, it will be very difficult for us to capture knowledge as it is created and ensure that it remains verifiable and available for all users.
- Knowledge search.
- Knowledge distribution.
- Knowledge Creation.
- Ensuring verifiers validate the knowledge.
- Finding a sync between other knowledge management tools and Guru.
- Knowledge analytics that is becoming more complex and difficult to use.
- Distributed form of knowledge gathering.
- User friendly way of searching for knowledge.
- Easy creation of knowledge cards.
- Knowledge is power and Guru provides knowledge at fingertips.
- Using analytics helps keep tabs on what is being used and what isn't.
- Frequent verification exercises keep us updated.
- Shelf
Guru suits our needs better.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
Yes
Did implementation of Guru go as expected?
Yes
Would you buy Guru again?
Yes
Using Guru
200 - Operations and Sales.
2 - Highly qualified, seasoned, and experienced individuals who understand the need for keeping knowledge reconciled through the ecosystem.
- A new knowledge update.
- An answer to a client question.
- A change in business scope.
- A Guru challenge to get the users accustomed to writing cards.
- Innovative Trainings to familiarise users with the system.
- Discussions with Team Leads to emphasize the importance of documentation.
- Building upon existing layers of knowledge.
- Sharing answers with Clients.
- Syncing helpcenter with the internal knowledge base.
Evaluating Guru and Competitors
- Integration with Other Systems
- Ease of Use
We need several users to document knowledge during their busy work timings. We needed an intuitive, easy to use system.
I would keep it the same.
Guru Implementation
- Implemented in-house
Change management was a small part of the implementation and was well-handled - We set up a Guru challenge to encourage people to create cards.
- Initial hesitancy to create cards
Guru Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success | Difficult to get immediate help Slow Initial Response |
No, we are able to use their helpcenter and community for most of our queries.
Using Guru
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Creating cards
- Setting up verification
- Checking knowledge base
- Analytics takes time