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More efficient and consistent than ever before
November 09, 2023

More efficient and consistent than ever before

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as an Internal Knowledge base to keep track of our SOPs, email templates, task structures, meeting notes, and call scripts. Guru is used by the team on a daily basis. Overall, the problem we were trying to solve was how to make our team as efficient as possible ensuring the information we were giving them was correct and current.
  • Card Verification
  • "Ask a Question" AI search
  • Card Analytics (most viewed cards and common searches)
  • Tags on cards aren't always searchable unless that phrase is written somewhere on the card
  • Loading speed for the Analytics page can sometimes take time
  • Chrome extension sometimes has copy/paste formatting issues with new lines
  • Card Verification
  • Analytics
  • Card Manager
  • Our team is more efficient and consistent than before Guru
Guru is a much better tool than what we were using before mainly because it allows for card health and verification intervals. IE, you can set a card to expire and need a review every 3 months, 6 months, a year, or on a particular date. This means we no longer need to "stumble" into old information or find we've been training our team to an inaccurate process for extended periods of time.

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru is very well-suited as a Knowledge Base tool. Creating new cards is easy and quick, and updating existing cards can be done in seconds. However, we've found Guru to be challenging when trying to locate information. This is more likely an internal problem instead of a Guru problem, but with the tags on cards not always finding the appropriate card, it is sometimes difficult for our team members to find exactly what they are looking for.