Heap review
October 11, 2022

Heap review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Startup

Overall Satisfaction with Heap

It helps us understand the customer journey. From arriving at the landing page to making the signup decision.
  • User journey - sign up flow
  • Where the drop off happens
  • Learning curve for Heap is deep.
Heap shows us the complete picture, like which button the users clicked and where did the users go afterward. Google Analytics could not.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

I wasn't involved with the implementation phase

Would you buy Heap again?

Yes

It is good for startup, especially if you are trying to understand how to improve the user experience.