Hubspot CRM best review
August 10, 2021

Hubspot CRM best review

Adeline Leonardi | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

[HubSpot CRM is] used [by] the whole organization mainly to track the progress of [a] sale. As a salesperson, I input every [update] in HubSpot [CRM], so my colleagues can know what I'm doing and how far [along my progress is]. HubSpot [CRM] helps the sales team because we know whether [a] company is contacted before or not. If the company has been contacted, we also know where to start the [conversation] again.

Pros

  • Keeping track of all progress include email sent and calls made
  • Keeping track of all deals made and also [sales] that we lost
  • We can see how far our colleagues communicate with particular company, so we know how should we approach the company again

Cons

  • I can't make automated calls from indo, so I have to log the calls manually
  • When we want to add contacts, maybe allow us to create contact without full details because sometimes as a sales [team] we don't have much info
  • After sending [emails] maybe HubSpot [CRM] can automatically create contact
  • Shorter deal cycle because HubSpot [CRM helps a sales rep avoid contacting the same company twice]
  • Give image on how to handle the client with the notes given
  • Reduce time to ask the [previous] sales rep on how far you've [gotten with a] particular client
I think HubSpot CRM is quite easy to use. I was [taught] once and then I immediately can use HubSpot on daily basis. Personally, I never use CRM software before, so I don't have any comparison. However, if compared to other apps I think HubSpot [CRM] has good user interface and I recommend it to a newbie like me[.]
Hubspot [CRM] helps my team to cooperate better because we can see everyone's progress. Besides that, we also can know which leads [are] worth following up again just from the notes. My sales and marketing team both input all their progress here so it accumulate everyone's progress. Marketing team can also decide how to improve engagement from sales team process[.]
No I [have never used] other products beside HubSpot [CRM.]

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot [CRM] is well suited for the sales department to keep track of all progress. In HubSpot [CRM] we can keep track of all emails sent and calls made, also deals made by everyone in the company. However, I don't think Hubspot [CRM] will be useful for programmers to keep track of their progress because their progress is not seen in terms of emails and call made[.]

HubSpot CRM Feature Ratings

7.9
Customer data management / contact management
8
Workflow management
8
Territory management
Not Rated
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
7
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
7
8.0
Help desk management
8
8.5
Lead management
8
Email marketing
9
8.0
Task management
8
9.0
Pipeline visualization
10
Customizable reports
8
Customization ()
Not Rated
8.0
Role-based user permissions
8
Single sign-on capability
8
8.5
Social data
9
Social engagement
8
Integrations with 3rd-party Software ()
Not Rated
Platform ()
Not Rated

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