Super easy!
December 07, 2022

Super easy!

Tushar Thomas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use Hubspot to qualify leads, call, email, create tasks, make quotes and all things to close a deal from the lead stage to closed won

Pros

  • Reporting
  • Analytics
  • Tasks
  • Follow ups

Cons

  • Follow ups
  • tasks
  • reporting
  • deal cycles
  • sales cycles
  • cost savings
compared to other CRM software that I have used HubSpot provides an excellent experience for people like me who work in sales and are in need of the best CRM available in the market.
tough ask as I am not very clear about the marketing side and how it works
Best CRM I have used as it is very friendly to use and easy to learn

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Intercom, Slack, Zoom
CRM is well suited for all things sales. but the calling feature can be improved a lot. most numbers cannot be dialed and there is an issue every week with the CRM. Sometimes tasks are also an issue due to some fixes with Hubspot. Otherwise most features work well and can be depended upon.

HubSpot CRM Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
5
Interaction tracking
7
6.3
Case management
8
Call center management
7
Help desk management
4
6.0
Lead management
5
Email marketing
7
6.7
Task management
8
Billing and invoicing management
6
Reporting
6
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
5.7
Custom fields
5
Custom objects
6
API for custom integration
6
7.0
Role-based user permissions
6
Single sign-on capability
8
8.0
Social data
8
Social engagement
8
7.0
Marketing automation
7
Compensation management
7
7.0
Mobile access
7

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