Item: HubSpot CRM
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

HubSpot provides a centralized database to manage sales pipelines, track deals, and automate sales tasks. We use it end to end starting from lead generation to closures. It helps sales teams prioritize leads, track progress, and forecast revenue.

Pros and Cons

Store and organize customer information, such as contact details, interactions, and purchase history.
Ticketing and customer service features to manage and resolve customer issues
Reporting on all business aspects month-on-month

Customization limitations
Lack of Advanced reporting and analytics
Needs an Enhanced user interface

Return on Investment

Not much idea as I don't manage the P&L related to hubSpot

Usability

HubSpot is seamless and intuitive and everything is pretty much easy to explain to others and train new employees on. I haven't used too many other CRMs, so cannot compare much.

Alternatives Considered

Zoho CRM and Salesforce CMS

I would say HubSpot comes in the middle, with Zoho being the least preferred and Salesforce being the best. HubSpot comes marginally close to Salesforce, but loses to the much more seamless UI of Salesforce.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Other Software Used

Microsoft Teams, CloudTalk

Likelihood to Recommend

Since we use only HubSpot as our CRM, cannot provide details where it is less appropriate. However, for seamlessly integrating all aspects of ideal sales process from organizing data to setting up future tasks and report generation, this is a great choice of CRM.

HubSpot - A Cool Platform for Streamlining Business Growth and Success!

Overall Satisfaction with HubSpot CRM