A Must for a Growing Sales Team
December 20, 2018
A Must for a Growing Sales Team
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot Sales
HubSpot Sales is being used by our B2C sales force. Our call center creates contacts and either schedules appointments for the sales folks or hands the qualified lead off to a salesperson to follow up on. In both instances, the contacts are created in HubSpot and our sales team uses HubSpot to get the contact's information and make notes on follow up. Depending on the customer's persona, we also have nurturing campaigns set up in HubSpot, as well. HubSpot helps us keep all of our customer contact information in one spot.
- HubSpot Sales is very user friendly for our sales team who is often on the road. They have the app downloaded on their iPads and can update contacts no matter if they are in the office or not.
- Our sales team appreciates the different views available for Deals. This makes it super simple for them to find what they are looking for.
- Reporting is simple with HubSpot. There are pre-built reports and dashboard items that are user-friendly or you can customize whatever you are trying to get KPI's on.
- Sometimes, help isn't readily available. If you put a ticket in, they will get back with you, but it might take a day, which can be frustrating if it's something urgent on your end.
- We have been better able to follow our contacts through the sales cycle.
- While I don't have exact numbers, HubSpot Sales has definitely made our sales team more efficient, which saves them time and allows them more time to concentrate on selling.
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
We used dynamics for a couple of years prior to implementing HubSpot. I was not involved with the selection or usage of dynamics, but I have been told that we had constant issues with "glitches" that needed paid tech support to solve. We have not had any such issues with HubSpot since our implementation over 2 years ago.