Intercom is simple, easy to use, and great for website chats.
Updated June 13, 2023
Intercom is simple, easy to use, and great for website chats.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is a very versatile and easily accessible tool to provide customer service to customers in live scenarios. if you could let us see when the customer has rated the conversation . Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality. Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
- Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.
- Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
- Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.
- it could have macros with in built images.
- Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.
Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with. It has fair amount of rich content options, though they cost extra. I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Intercom Feature Ratings
Using Intercom
50 - They represent kiosk software
35 - customer service skills, communication skills, technical skills,
- Intercom is a very versatile and easily accessible tool to provide customer service to customers in live scenarios.
- The second is Anymailfinder is for email marketing and sales teams to rapidly find leads.
- Giving proof when communicating feature requests to development teams.
- Re-engaging customers who seem to be inactive.
- Onboarding enterprise clients and not losing them
- Creating automated feedback when someone cancels.
- Working as a team across CS, Support, Account mgt.
- Basing your help articles on questions they really want answered.
- Checking in with target customers quickly.
- Validating good fit customers early on