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Great service with great pricing
April 17, 2024

Great service with great pricing

Ed Chase | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Data Integration & Audit
  • Benefits Enrollment

Overall Satisfaction with isolved

We use isolved primarily for payroll services. They also provide excellent support with our 401k provider. Great alternative to other payroll providers.
  • HR coordination
  • Payroll processing
  • Payroll tax services
  • Make the web portal more user friendly
  • Much more streamlined
  • Processing payroll time has been halved on my end
  • Ease of getting support
Never been disappointed by their Customer service
Increased productivity by 50%
Not even a comparison

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Any of my friends or associates using other payroll providers have been advised to inquire about isolved. Truly a superior service

isolved Feature Ratings

8.3
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
7
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
6
9.8
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
9
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.8
View and generate pay and benefit information
6
Update personal information
9
View job history
10
View company policy documentation
Not Rated
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
6.5
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.5
New hire portal
9
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using isolved

2 - Human resources
I work directly with our account representative who is amazing
  • Payroll
  • Taxes
  • Benefits calculation
  • Timecard
Our account representative

Evaluating isolved and Competitors

Yes - Paychex Flex. They were awful
  • Integration with Other Systems
  • Ease of Use
Support
Probably would have done it sooner

isolved Implementation

It was complicated by our team also switching 401k administration
  • Implemented in-house
Change management was a big part of the implementation and was well-handled - Waited too long
  • Coordination with 401k administrators
  • Coordination with financial advisor

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
No need for it based on our needs and size
Too many to remember. Adding employees, off cycle check dispersement, termination of employee, 401k benefits

Using isolved

It's relatively easy bit still requires some help to navigate occasionally
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Feel confident using
Lots to learn
  • Processing payroll
  • Adding employees
  • Pay stub retrieval
  • None
Yes, but I don't use it