Overall Satisfaction with IT Glue
IT Glue is being used across our entire company, but mostly for our tech side. It helps to organize configurations, passwords, accounts, etc...all into one easy to find place. It basically takes place of needing a separate inventory system and knowledge base. By "gluing" it all together, it's easier to quickly find the info we need.
- Easy to manage users and data.
- Easy to integrate with ConnectWise.
- Sync process takes a LONG time, especially for the in-house version.
- Embedded vs Standard passwords can get tricky to manage.
- It has helped us resolve issues slightly quicker.
- It has forced us to document more.
We used Bright Gauge a long time ago. At the time, we didn't have enough process and procedure in place to truly evaluate it, so we're currently going through an evaluation of Bright Gauge again now and we'll decide what works better. I don't think we're losing IT Glue regardless, but the two may work even better together.