My JAMF Pro experience so far
September 17, 2018
My JAMF Pro experience so far
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Jamf Pro
We use JAMF Pro to maintain and manage a fleet of roughly 600 Macs. Our company has employees at 6 offices around the world, and a large population of remote-only employees working from their homes. We need a way to get all employees up and running on day one with a no-touch provisioning solution, and JAMF Pro does that flawlessly for us. When it comes to on-the-fly updates, scheduled maintenance, security remediation, and so on, there is no substitute for being able to log in to a live database of all computers to scope new changes or gather usage data.
- Remote management—no need to bother a user to collect logs, machine information, or warranty status. I have what I need at my fingertips, and only engage the user when I have a plan of action to reduce impact on their day-to-day responsibilities.
- Zero-touch provisioning—Sending a remote user a new computer still shrink wrapped is an awesome experience! They log in with their company credentials and JAMF Pro takes over from there, applying policies, downloading software, and securing the machine.
- Security policies—if I need a group of machines shut down or locked at a moment's notice, I can have it. If I need to blacklist a certain app or developer company-wide, I can do that. These changes take almost no time to populate across the user base.
- It's a little difficult to pick up with no experience in terms of UI. More clarity as to the functions of certain menus and search bars could lessen the learning curve.
- Differentiating between "Computers" and "Devices" could be a little more intentional, or maybe customizable? It would be nice to have easy sorting options for things like AppleTV, iPad, various Macs, etc.
- The computer management tabs can be a little dense when displaying information. It feels like browsing a large directory in Finder, only there are buttons you can hit to edit that aren't readily apparent, and the button to save is not close by. For me, it took some getting used to.
- It saves the IT group an enormous amount of time when it comes to making small or large changes to the fleet.
- It saves users time and energy tracking down information to provide to support professionals to fix issues.
- It makes onboarding and offboarding quick and secure, allowing for minimal time spent worrying about individuals who may not be well-versed in technology requiring a lot of attention during setup, and of course ensuring that involuntary terminations are handled instantly if needed.
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
The UI could not be worse in Ivanti. JAMF Pro knocks it out of the park. The documentation and support community in JAMF Pro is also top notch, removing barriers from admins when they hit walls or have complex questions. Ivanti's documentation, assuming it is even up to date, is complicated. There is not a reliable community contributing to the Ivanti forums, unlike JAMF Nation.