How I Use Khoros Community
December 21, 2022
How I Use Khoros Community
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities
We leverage Khoros Community as a customer empowerment tool with a contact offload objective.
- Analytics: I've trialed or have seen demos of other products and most don't come close to the depth of insights you are able to collect.
- Support: Their technical support team is responsive and relatively quick. Our CSM's have generally been wonderful.
- Willingness to work with us on a variety of needs that may aren't included in the OOTB experience.
- Customizability: If you don't have some dev experience or knowledge, you might have a hard time customizing the UX when needed.
- We are able to realize operational expenditure savings in the millions of dollars through contact offload.
Yes. The Khoros team are willing to help and responsive to queries. We have worked with the Professional and Strategic Services teams on multiple occasions in support of our digital support objectives.
It's important to note that you may not utilize Khoros' full suite of OOTB tools from day 1. What's significant is that as our community grew, Khoros generally had a feature or solution baked in to address pain-points and/or new challenges as they came.
- Product feedback
- New feature ideas
We've been able to gauges interest and launch new products as the result of suggestions born out of our community. Additionally, we regularly forward feedback to stakeholders to help improve products.
Do you think Khoros Communities delivers good value for the price?
Not sure
Are you happy with Khoros Communities's feature set?
Yes
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes