Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
We used Khoros Communities as the platform for the Zoom Community, which is a self-service support site available to all of our customers and employee users.
- Gamification: Points, badges, and rank system.
- Marking of accepted solutions.
- Hierarchy of categories and boards.
- Khoros Care to be much more accomodating to the Khoros Community platform, specifically when trying to use to manage community posts from a support perspective.
- Stage > Studio > Production pushes. There should be a better system to be able to make minor or major changes to the community and be able to more easily adjust versions.
- More components!! Many more options for dynamic components to uniquely display content (I miss the Jive 'Formatted Text' widget!).
- More flexibility for customer to access all code to components owned by Khoros.
- We just launched 4 weeks... stay tuned! : )
The Khoros Support team has been very helpful with us building our community and assisting with case portal tickets!
We are still learning (we just launch 4 weeks ago)
- Access to learning and training resources (e.g. product coaching)
We are not using product feature requests for our community use case at this time.
We love it! Leaderboards and badges are a huge hit so far!
- Khoros Care (Formerly Spredfast + Lithium)
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
No
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes