Item: Khoros Communities
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We use Khoros Communities to host our proprietary Community website, which primarily serves as a Q and A/self-service platform for our customers. This allows customers to crowdsource solutions, post solutions, etc. From an internal perspective, this helps us deflect support cases and alleviates those costs. It also allows us to create private sub-communities, post-marketing materials for events, and offer thought leadership content.

Pros and Cons

Easy to access analytic features.
User friendly interface.
Hosts multimedia content well.

Would be nice to track category subscriptions.

Return on Investment

Help deflect support tickets.
Offered opportunities to foster customer goodwill.
Allows for networking/social opportunities for our customers.

Scalability

This platform allows easy creation and retiring of specific categories, Group Hubs, etc. The new bulk archive feature is particularly useful.

Alternatives Considered

We inherited Khoros Communities from previous the previous Community team and have been very satisfied so far.

Other Software Used

Atlassian Confluence, Microsoft SharePoint, Greenhouse, OneNote

Key Insights

Do you think Khoros Communities delivers good value for the price?

Yes

Are you happy with Khoros Communities's feature set?

Yes

Did Khoros Communities live up to sales and marketing promises?

Yes

Did implementation of Khoros Communities go as expected?

Yes

Would you buy Khoros Communities again?

Yes

Likelihood to Recommend

It is an excellent platform for hosting a Community, both for internal and external audiences. While it is customizable, I wish some of the UI/UX features (colors, fonts, etc.) were easier to update.

Khoros Communities delivers!

Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)