Khoros Communities delivers!

We use Khoros Communities to host our proprietary Community website, which primarily serves as a Q and A/self-service platform for our customers. This allows customers to crowdsource solutions, post solutions, etc. From an internal perspective, this helps us deflect support cases and alleviates those costs. It also allows us to create private sub-communities, post-marketing materials for events, and offer thought leadership content.

Yes, our relationship with our CSM fosters confidence in our work. She helps connect us with industry leaders, answers all of our questions quickly and thoroughly, and is a very accommodating presence. Khoros Communities Support works quickly to answer our questions whenever we do need to submit a ticket. There have been a couple of tricky problems to solve, but when this happens they communicate updates quickly.

Moderation tools have been great. My team is young in the profession, but within the past 6 months, we have been much more intentional in the metrics we track and how we use them. This has allowed us to identify opportunities, such as content gaps that we should work to fill, and communicate our value to the company at large.

Our customers have the chance to support each other. Cybersecurity is innately urgent. Our customers aren't afforded the luxury of waiting on an answer, they need to act quickly. Once they post the Community, they are able to leverage our internal employees as well as their peers, which can be critical in keeping their systems and overall goals operable.