It is good when you have less user customizations involved.
April 25, 2022
It is good when you have less user customizations involved.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Khoros Communities (Formerly Spredfast + Lithium)
Customers utilize Khoros Communities to interact through forums and knowledge bases. We post important blogs about our company's latest progress and releases. Customers use our community to create support cases and chat with live agents for support. It helps to sync with Salesforce for user permissions through roles and categories.
- Customer friendly.
- Salesforce sync.
- Easy to use.
- Exposure in tech stack used for development.
- Database exposure to customers.
- Reduces Software hosting and maintainability
- Easy to integrate with SF
Deployed custom user experience where necessary. Used OOB features of Khoros for easy use.
Helps to track usage of users and also the type of users.
- New feature ideas
- Access to learning and training resources (e.g. product coaching)
Do you think Khoros Communities delivers good value for the price?
Yes
Are you happy with Khoros Communities's feature set?
No
Did Khoros Communities live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Khoros Communities go as expected?
Yes
Would you buy Khoros Communities again?
Yes