Scalable and Simple Social Marketing Management

We have worked with Khoros as a company for around 8 years. In that time, the social team at my company has gone from cheap engagement drivers and part-time management to an integrated content strategy, professional customer care, and channels managed across multiple business units. Khoros' capabilities have kept up with and exceeded our changing needs. At each step, there is a new tool or process to unlock that makes our work better and easier.

Khoros Marketing is well suited to publishing and managing access for both simple and complex social team setups. It works for single teams managing multiple channels and centralizing activity for organizations with social teams spread across business units that need a single point of entry for managing social channels. Marketing works well for simple customer care that does not require a lot of automation or tracking of care metrics. It is not suited for a sophisticated customer care operation. The Khoros Care product is needed for that.