My awesome Klaviyo review :)
April 25, 2023

My awesome Klaviyo review :)

Chelsea Harris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaviyo

We used Klaviyo for our email marketing campaigns and their flows such as: abandoned cart, browse abandonment, customer win back and more.
  • Email campaign design
  • Analytics
  • Flow templates already set up for success
  • Better email campaign example templates
  • A assigned customer account manager to help you generate the most revenue
  • ROI
  • Low cost
  • The inability to link SMS and Email
Was not difficult at all. There are plenty of help forums to lead you through the process.
Honestly, we haven't taken much into account to the behavioral data analysis. That is something we are working on improving in our Marketing Department.
Customer retention & Acquisition.
Mailchimp is super outdated, and for a while there they lost their integration with Shopify. Attentive started out with only being a SMS platform, not email. So because of that, we did not want to migrate everything over to Attentive once they launched email since everything has been working great on Klaviyo.

Do you think Klaviyo delivers good value for the price?

Yes

Are you happy with Klaviyo's feature set?

Yes

Did Klaviyo live up to sales and marketing promises?

Yes

Did implementation of Klaviyo go as expected?

Yes

Would you buy Klaviyo again?

Yes

I think Klaviyo is best suited for the mass majority of businesses. They have a great platform that is easy to navigate with pre-built templates. However, I think they were a little late to the game with SMS and how to send out abandoment flows with both sms and emails.

Klaviyo Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
A/B testing
6
Mobile optimization
8
Email deliverability reporting
3
List management
5
Triggered drip sequences
10
Lead nurturing automation
10
Lead scoring and grading
Not Rated
Data quality management
4
Automated sales alerts and tasks
4
Dashboards
9
Standard reports
6
Custom reports
6
API
10
Role-based workflow & approvals
7
Customizability
8
Integration with Salesforce.com
Not Rated