A great product for educating your users!
Updated July 25, 2023

A great product for educating your users!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Training Access Level III (Diamond)

Modules Used

  • Kevin Mitnick Security Awareness Training
  • KnowBe4 Cybersecurity Awareness Posters
  • KnowBe4 Training Modules (e.g. Common Threats, Creating Strong Passwords, GDPR, etc.)
  • KnowBe4 Training Micro-modules (e.g. Captain Awareness, Credit Card Security, etc.)
  • The Security Awareness Company Content Library
  • Popcorn Training

Overall Satisfaction with KnowBe4 Security Awareness Training

We run monthly phishing campaigns for our end users, with training included. Typical training includes videos as well as training based on the number of times that fail. We see a lot of spam emails come through since we deal with vendors from all sorts of countries. Dialing in our phishing campaigns to fit our use case is why we went with KnowBe4.
  • Training Videos.
  • Custom Templates.
  • Macro Enabled campaigns.
  • Integration with email filters such as Mimecast.
  • Increased user awareness percentage of clicks on phishing emails, went from around 60% to 95% awareness.
We have used Mimecast Awareness Training platform in the past but hit quite a few bumps in the road during integration and deployment. We had to submit a few bug reports to their support team just to get some of their features working. We do use them as our email filtering provider but their phishing campaigns were lacking.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?


Are you happy with KnowBe4 Security Awareness Training's feature set?


Did KnowBe4 Security Awareness Training live up to sales and marketing promises?


Did implementation of KnowBe4 Security Awareness Training go as expected?


Would you buy KnowBe4 Security Awareness Training again?


The change in templates and training videos has helped our users see a diverse field of phishing situations and how certain food departments are compared to others. Having a broad range of options to choose from when deploying campaigns really helps our users grow their knowledge of phishing emails and the deception people will use to get what they want.
We run an AD integration 3 times a day. Our security team are currently the administrators in the portal.
Patterns in the users who click are very important. We want to see growth across our user base, so seeing the same users fail over and over again means we have to cater training specific to them. Luckily, KnowBe4 has this training to be able to help out these specific users.
This product will greatly increase user interaction with their emails. Many of our users are careful to click on emails pertaining to sensitive information such as banking information, secure files, PII, etc. We get 4x the amount of submissions to our phishing email mailbox than before without knowbe4. This platform gave us great visibility into our users minds on how they treat phishy emails.

KnowBe4 Security Awareness Training Feature Ratings

Training Content Library
Multilingual Training Content
Training Gamification
Industry-Specific Security Training
Individualized Security Training Plans
Phishing Simulations
Security Reporting
Integration with Security Tech Stack
Role-based user permissions
Single sign-on capability

KnowBe4 Compliance Plus

Compliance is a big part of our security posture so having a variety of choices for training benefits us greatly. The training content is very high quality and there is a course for everyone to choose from. Not only our everyday user training has gone up, but also our IT user training.
KnowBe4 Compliance Plus consolidates security and compliance training on
one platform, streamlining the process for our organization. It offers
comprehensive content, customizable training, centralized reporting, and
ongoing support, which has resulted in improved compliance adherence, enhanced
security awareness, and a more efficient training experience. I would recommend this platform to anyone interested in compliance
I feel as if the value is fair for what you get. There are always more features that could be added in for no additional cost, but what KnowBe4 gives you will place you in a great state to elevate your compliance needs. Their support is very easy to talk to so if you would like a lower price you can always reach out to negotiate.
I feel as if this accurately represents KnowBe4's value for the price.
We have used 2 other platforms in the past and both lacked in features for around the same price as what KnowBe4 has. If you compare apples to apples with what features they all contain, KnowBe4 easily has 50%, if not more, for about the same price as its competitors.

KnowBe4 Security Awareness Training New Features

Having an Active Directory integration is very useful with staying up to date with the environment. Without it, we would have to manually update all entries when new people are hired or employees leave. The SSO/SAML piece of it helped out greatly with the training portion. This made it so users do not have to learn another username and password just to access their training.
We have gotten some notifications on what could be enhanced in our instance in terms and training and they have all been pretty good recommendation. Obviously, there is always room for improvement, but so far the enhancements have been pretty spot on with providing a better training experience for some of our users who have failed multiple times.
The overall usability of KnowBe4 is very intuitive. From their menu structure to their knowledge base, everything is laid out to give you the easiest setup of your phishing training platform. I did not give it a 10 as I feel there is always room for improvement with these kinds of things. They are in a very good state for any person who is not very technical and just wants to setup the basics. Their intuitive logic assembly for training was a great feature that added even more to the usability over writing custom queries.
We do not have PhishER at this time but are interested in the product and are considering using it in the future.

Using KnowBe4 Security Awareness Training

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Navigating between the Training and Phishing sections.
  • Adding new training for users dependent on their failures.
  • Creating custom templates for phishing campaigns.
  • The Physical Security tests section seems lacking
  • Some of the user provisions create duplicate accounts that require manual editing
  • More customizable reporting